Wddm Service Not Running in QuickBooks

For companies of all sizes, QuickBooks is an essential tool for handling finances, payroll, and other accounting requirements. Like any program, however, it sometimes has glitches that prevent it from working correctly. The error “WDDM Service Not Running” is one that customers often run across. Although this mistake might be annoying, it can typically be swiftly fixed with the correct troubleshooting techniques.

In this tutorial, we’ll examine the potential reasons behind the QuickBooks “WDDM Service Not Running” problem, along with thoroughly fixing it.

Possible Causes of the Error 

For troubleshooting and fixing the QuickBooks “WDDM Service Not Running” error, it is essential to comprehend the potential reasons for the problem. Users may address the root cause of an issue by implementing targeted remedies after determining the underlying reasons leading to the problem. Some typical reasons for the “WDDM Service Not Running” problem are listed below:

  1. Compromised Installation of QuickBooks: One of the many failures that might result from a botched QuickBooks installation is problems with the Windows Display Driver Model (WDDM) service. Parts of QuickBooks that aren’t working correctly might be caused by corrupted or incomplete installation files, including the graphics rendering components. This problem could be caused by corrupted QuickBooks configuration files or registry entries.
  2. Outdated or Incompatible Graphics Drivers: For correct graphical element presentation, QuickBooks depends on graphics drivers operating correctly. Only compatible or updated graphics drivers might lead to conflicts and interfere with the proper operation of the WDDM service. Graphics drivers that don’t match the requirements set by the program might cause display problems or errors, such as the “WDDM Service Not Running” error.
  3. Problems with System Compatibility: Some system setups may not work well with QuickBooks, which might result in issues like “WDDM Service Not Running.” This could happen if the system’s software or hardware components don’t match QuickBooks’ minimal specifications. Third-party applications or conflicts between system drivers may also interfere with the WDDM service’s ability to function.
  4. Windows Update: The WDDM service is one of the services or components that may sometimes have its functionality impacted by updates to the Windows operating system. Windows update changes may cause QuickBooks or its dependencies to become incompatible, which can result in problems like “WDDM Service Not Running.” Updates may have the unintentional effect of changing system setups or settings, which might interfere with QuickBooks.
  5. Third-Party Applications Conflicts: The WDDM service may not function properly due to conflicts with other installed applications, especially security or utility software. Sometimes, QuickBooks processes or components are mistakenly flagged as possible threats by antivirus, firewall, or system optimization software, which may cause problems or interruptions in operation.
  6. Hardware Malfunction: The “WDDM Service Not Running” error may also be caused by hardware problems, such as a malfunctioning graphics card or inadequate system memory. QuickBooks may experience WDDM service issues if the hardware elements required for graphics rendering are malfunctioning or suffering hardware difficulties. Insufficient system resources, including RAM or VRAM, could affect QuickBooks’s speed and cause problems with the display.
  7. Issues with Network connection: In order for QuickBooks to access some of the resources or services that it needs to function, the network connection may be necessary. Network problems, including a slow internet connection or network congestion, might make it difficult for QuickBooks to connect to servers or other essential parts, which can lead to errors like the “WDDM Service Not Running” error.
  8. User Account Control (UAC) Settings: QuickBooks and related services may sometimes need to be fixed due to Windows’s User Account Control (UAC) settings. More relaxed UAC settings might help QuickBooks access essential system components or resources, which could result in mistakes or service outages.

The first step in successfully diagnosing and fixing the “WDDM Service Not Running” problem in QuickBooks is to understand these probable reasons. Through the identification of the fundamental elements causing the mistake, users may apply focused remedies to reestablish QuickBooks’ correct operation and guarantee continuous workflow.

Troubleshooting Steps 

The “WDDM Service, Not Running” error in QuickBooks, may be troubleshot using a systematic approach that finds and fixes the underlying problems. Through a sequence of troubleshooting procedures, users may identify the underlying cause of the mistake and apply suitable remedies to fix it. The comprehensive troubleshooting procedures listed below may assist users in fixing the QuickBooks problem “WDDM Service Not Running”:

  1. Restart the computer and QuickBooks: Restarting the PC and QuickBooks is an easy way to start debugging without sacrificing effectiveness. Occasionally, the problem may be caused by transient bugs or conflicts, which may be resolved with a restart. To check whether the issue still exists, close QuickBooks, restart the computer, and then launch QuickBooks once again.
  2. Update QuickBooks: Make sure the software is current by searching for and downloading any available updates. Launch QuickBooks and choose “Update QuickBooks” from the “Help” menu. Adhere to the instructions to download and install any updates. The “WDDM Service Not Running” error is one of the many software-related problems that may be fixed by updating QuickBooks.
  3. Update Graphics Drivers: Make sure your computer has the most recent graphics drivers from the manufacturer (such as NVIDIA, AMD, or Intel). To install the correct drivers for your operating system and graphics card model, go to the manufacturer’s website, download, and install the files. Updated graphics drivers may fix compatibility problems and guarantee QuickBooks runs smoothly.
  4. Verify the System Prerequisites: Your computer must meet the minimum system requirements for QuickBooks. For further details on the system requirements, see the official QuickBooks website or manual. If your system doesn’t meet the criteria, consider updating hardware components to fix compatibility difficulties.
  5. Run the QuickBooks Install Diagnostic Tool: To identify and fix problems with the QuickBooks installation, use the Intuit-provided QuickBooks Install Diagnostic Tool. From the Intuit website, download and use the tool. Then, follow the on-screen directions to scan for and fix any installation-related problems. The “WDDM Service Not Running” problem is often resolved by using this utility to address installation issues.
  6. Turn Off Third-Party Security Software: For a short while, turn off any firewall or antivirus software currently active on your computer. Security software sometimes causes issues that cause QuickBooks to malfunction, such as the “WDDM Service Not Running” error. Try restarting your computer and opening QuickBooks again after deactivating the program to check if the problem still occurs.
  7. Carry Out a Clean Install of QuickBooks: If the aforementioned measures fail to fix the problem, consider carrying out a clean install of QuickBooks. This entails deleting any leftover files and directories associated with the program, uninstalling QuickBooks, and then reinstalling it from the beginning. Before starting a clean setup, be sure to backup your business file and any crucial data.
  8. Check for Windows Updates: Install any available updates to make sure your Windows operating system is current. To check for updates, go to Settings > Update & Security > Windows Update. After installing any outstanding updates, turn on your computer again. Updates for Windows may provide patches and bug fixes for problems with the system.
  9. Speak with QuickBooks Support: If all other troubleshooting attempts have failed and the “WDDM Service Not Running” problem still occurs, you may want to contact QuickBooks support for further help. The support staff at Intuit can provide tailored advice and assist in resolving complicated issues that could be interfering with your QuickBooks installation.

Through a systematic approach to troubleshooting, users may determine and resolve the root causes of the “WDDM Service Not Running” problem in QuickBooks. By upgrading software components, verifying system requirements, or carrying out a clean install, users may effectively address errors and guarantee seamless QuickBooks operations for managing money and accounting activities.


It’s crucial to follow specific safety procedures while resolving the “WDDM Service Not Running” problem in QuickBooks or any other software-related issue to protect your data and system stability. The following are some safety measures to remember:

  1. Backup Your Data: It’s essential to make a backup of your QuickBooks business file and any other critical data before beginning any troubleshooting procedures or making any major system modifications. By doing this, you may be confident that you have a backup copy of your data in case anything goes wrong while troubleshooting.
  2. Establish a Restore Point: It might be helpful to establish a system restore point before altering system settings or installing applications. In the event that problems occur during troubleshooting, you may use a restore point to restore your system to a prior configuration.
  3. Adhere to Official Documentation: Consult official Intuit or reliable source documentation for debugging software problems such as the QuickBooks “WDDM Service Not Running” error. By using the suggested troubleshooting procedures, you may steer clear of unforeseen issues or further difficulties.
  4. Research Before Making Changes: Before making any changes to your QuickBooks settings or system, spend some time learning about the possible effects. This may assist you in avoiding adjustments that exacerbate the situation or cause new problems.
  5. Use Reliable Sources for Downloads: When downloading drivers, software updates, or diagnostic tools, make sure you use reliable sources, such as the software manufacturer’s official website. Stay away from downloading from unreliable or unknown sources to reduce the chance of acquiring malware or dangerous software.
  6. Document Modifications and Actions Made: Note all of the adjustments you make and actions you take while troubleshooting. Keeping a record of your activities can keep you organized and provide helpful information in the event that you need to contact technical support or support forums for more help.
  7. Proceed Cautiously: Exercise care while carrying out troubleshooting procedures that call for changing system configurations or settings. Inadequate modifications to system configuration may result in unexpected outcomes or instability. Before moving further, make sure you’ve double-checked your actions. If you still need to decide, ask more knowledgeable users or technical support for advice.
  8. Exercise patience and diligence: It might take some effort and patience to troubleshoot software problems such as the “WDDM Service Not Running” error in QuickBooks. Take a logical approach to the troubleshooting process, going step-by-step and testing each solution before going on to the next. Hurrying through the procedure increases the risk of errors or the overlooking of viable fixes.
  9. Seek Professional Assistance if Necessary: Don’t be afraid to get help from professionals if you can’t handle the problem on your own or if you feel uneasy making modifications to your system. Speak with QuickBooks support or get advice from an experienced IT specialist who can assist in identifying and securely resolving the problem.

By following these measures when troubleshooting QuickBooks’ “WDDM Service Not Running” error or any other software-related problem, you may reduce the likelihood of data loss, unstable system, or other issues. If you take the necessary preparation and troubleshooting steps, you can successfully fix the issue and guarantee that QuickBooks will continue to function without hiccups for your accounting and money management requirements.


QuickBooks’ “WDDM Service Not Running” problem might be annoying, but with the correct troubleshooting techniques, it’s typically fixable. You may find the error’s primary cause and take the necessary steps to fix it according to the advice provided in this tutorial. As you go through the troubleshooting process, keep in mind to be thorough and patient. If you need help, don’t hesitate to contact QuickBooks support. You may restore your QuickBooks software to working order with perseverance and effort, freeing you up to concentrate on handling your money and expanding your company.