QuickBooks Point of Sale (POS) is a crucial tool for companies trying to simplify their sales
operations, manage inventory, and monitor client transactions efficiently. However, users may
occasionally experience the “Invalid Product Number” issue when installing, activating, or using
QuickBooks POS.
This problem might be annoying, particularly when you need to conduct transactions or change
information. In this article, we’ll explore the reasons, troubleshooting techniques, and effective ways
to address the incorrect product number problem in QuickBooks POS.
The "Invalid Product Number" problem often arises when QuickBooks POS fails to recognize the
product or license number entered during installation or activation. This stops users from utilizing
the program until the problem is rectified.
The error notice often looks like this: "Error: Invalid Product Number—The product code or license
number is wrong."
This problem may present in many QuickBooks POS versions, including QuickBooks POS Basic, Pro,
and Multi-Store editions.
Causes of the QuickBooks POS Invalid Product Number Error
Understanding the factors behind this problem might help you locate the proper solution fast. Below
are the most prevalent reasons why this issue occurs:
1. Incorrect Product Number or Licensing Key
- A simple mistake when entering the product number or licensing key might lead to this error.
- Ensure you are utilizing the right version-specific licensing information given by Intuit.
2. Corrupted Entitlement File
- QuickBooks POS saves license and product registration data in the Entitlement Data File.
- If this file is missing, damaged, or corrupted, QuickBooks POS may not verify the product number properly.
3. Incomplete or Failed Installation
- If QuickBooks POS was not installed correctly or certain files are missing, you may see this issue.
- A botched update or an abrupt system shutdown during installation might potentially create complications.
4. Compatibility Issues with Windows
- Running QuickBooks POS on an unsupported or older Windows version may hinder successful activation.
- Always check for system requirements before installing QuickBooks POS.
5. User Account Control (UAC) Restrictions
- Windows User Account Control (UAC) might occasionally prohibit QuickBooks POS from confirming licensing data.
- If UAC settings are too high, it may interfere with QuickBooks procedures.
6. Numerous QuickBooks versions are installed.
- Having numerous QuickBooks versions on the same system may create issues with product registration.
- This typically occurs when one does not completely remove a previous version before installing a new one.
7. Firewall or Antivirus Blocking QuickBooks
- Security software may inadvertently prohibit QuickBooks POS from accessing required system files.
- If your firewall or antivirus settings are too restrictive, QuickBooks POS may not authenticate the product number properly.
How to Fix the QuickBooks POS Invalid Product Number Error?
Here are many troubleshooting options to assist you in addressing this issue:
Solution 1: Verify Your Product and License Number
Before making any changes, double-check the product and license number you entered.
- 1. Open QuickBooks POS and browse to the Help menu.
- 2. Click About QuickBooks Point of Sale to check the product number.
- 3. Ensure you are inputting the precise product key and license number as supplied by Intuit.
If the numbers do not match, reinstall QuickBooks POS and provide the right data during activation.
Solution 2: Delete and recreate the entitlement file.
If there is damage to the Entitlement Data File, QuickBooks may need to create a new one.
Steps to Delete the Entitlement File:
- 1. Close QuickBooks POS entirely.
- 2. Open File Explorer and browse to:
- 3. Locate and remove the EntitlementDataStore.ecml file.
- 4. Restart QuickBooks POS and provide your product data when required.
Solution 3: Run QuickBooks POS as an administrator.
Running QuickBooks POS with administrator credentials guarantees that it has the appropriate
permissions.
Steps to run QuickBooks POS as an administrator:
- 1. Right-click the QuickBooks POS icon.
- 2. Select Run as Administrator from the menu.
- 3. Check whether the issue remains.
Solution 4: Repair QuickBooks POS Installation
If the issue is due to missing or damaged files, fixing QuickBooks POS may assist.
Steps to Repair QuickBooks POS:
- 1. Press Windows + R to launch the Run dialog box.
- 2. Type appwiz.cpl and click Enter to launch Programs and Features.
- 3. Locate QuickBooks Point of Sale, right-click it, and choose Repair.
- 4. Restart your computer after completion, following on-screen directions.
Solution 5: Replace QuickBooks POS
Should repair fail, reinstalling QuickBooks POS might be required.
Reinstall QuickBooks POS: Steps
1. Remove QuickBooks POS.
> Programs and Features > Open Control Panel
o Choose Uninstall by right-clicking, find QuickBooks POS,
2. Sort any remaining folders in the QuickBooks files.
Visit the Intuit official website to get the proper version of QuickBooks POS again.
o Use extreme caution following the installation instructions.
Solution 6: Disable User Account Control (UAC)
Temporarily removing UAC settings will assist if they are too limiting.
Steps to Turn Off UAC:
- 1. Press Windows + R, type Control Panel, and click Enter.
- 2. Visit User Accounts > Change Control Settings for User Account
- 3. Click OK after shifting the slider to Never Notify.
- 4. Restart your computer, then try turning on QuickBooks POS once again.
Solution 7: Update QuickBooks POS & Windows
Maintaining current Windows and QuickBooks POS guarantees compatibility and helps to avoid
mistakes.
Update QuickBooks POS by opening QuickBooks.
- Refer to Help > Search for Updates.
- Download and install any forthcoming updates.
- Press Windows + I to launch Settings.
- Visit Windows Update and Security.
- Click Check for updates and install any outstanding ones.
Final Thoughts
Several elements might lead to the "Invalid Product Number" error in QuickBooks POS, including
installation problems, erroneous product keys, or corruption of entitlement files. Following the
troubleshooting guidelines above will help you fix the problem and return to running your company
free from disturbance.
