Outlook Is Missing In QuickBooks When Send Forms Preferences

QuickBooks is a popular accounting program that aids companies in effectively managing their financial activities and records. One of its valuable features is the ability to email consumers directly with documents like invoices, statements, and purchase orders. For this reason, QuickBooks gives customers a variety of email alternatives, including well-known email applications like Microsoft Outlook. However, certain users could encounter a problem where Outlook is absent from QuickBooks’ Send Forms Preferences. This article will examine potential causes for the issue and provide detailed instructions for fixing it.

Verify for compatibility problems.

The lack of an Outlook option in the Send Forms Preferences might be due to incompatibility between the QuickBooks and Outlook versions. QuickBooks updates are routinely made to enhance functionality and support for different email clients. The Outlook option in the Send Forms Preferences may vanish if the user’s computer runs an out-of-date or incompatible version of Outlook with the most recent release of QuickBooks.


Launch QuickBooks and choose the “Help” option to check for updates. Click “Update Now” after selecting “Update QuickBooks.” QuickBooks will look for any updated information. Download and install any available updates.

Open Microsoft Outlook and click the “File” tab to check for updates. Select “Update Options” after clicking “Office Account.” To search for and apply any available updates for Outlook, click “Update Now.”

Restart QuickBooks to see whether the Outlook option is returned in the Send Forms Preferences after upgrading QuickBooks and Outlook.

Verify QuickBooks’s Email Preferences

The QuickBooks and Outlook connection may suffer from incorrect email settings, resulting in the Outlook option’s absence. Confirming that QuickBooks’ email settings are correctly set up is crucial.


  1. Launch QuickBooks and choose “Preferences” from the “Edit” menu.
  2. From the left-side menu in the Preferences box, choose “Send Forms.”
  3. Check that the “Email” drop-down option on the “My Preferences” page has the correct email address.
  4. If the correct email address is not provided, click “Add Email” and follow the instructions to create the account.
  5. Verify that the “Default Email” option instructs QuickBooks to submit forms using Outlook’s default email client.
  6. To see whether the Outlook option has returned in the Send Forms Preferences, click “OK” after making your modifications.

Install QuickBooks Repair

One of the problems that might result from a flawed or incomplete QuickBooks installation is that Outlook will no longer display in the Send Forms Preferences. Update interruptions, incomplete installs, or program incompatibilities might be the root of this.


  1. Close QuickBooks and check if it isn’t active in the background.
  2. To access the Run dialog box, use “Windows + R.”
  3. Type “appwiz. cpl” in the Run dialog box and click Enter. The Programs and Features box will then open.
  4. Find QuickBooks from the list of installed applications, right-click on it, and choose “Uninstall.”
  5. Comply with the instructions to remove QuickBooks from your computer.
  6. Download the most recent version of QuickBooks from the company’s website and install it there or use the original installation disc after uninstalling QuickBooks.
  7. Complete the QuickBooks installation by following the on-screen directions.
  8. Open QuickBooks when the installation is finished, and see whether the Outlook option has returned under the Send Forms Preferences.

Check for issues with the firewall or antivirus software.

Certain antivirus or firewall applications might prevent QuickBooks from running correctly and make specific capabilities, including Outlook integration, unusable. These products’ security settings might prevent QuickBooks and Outlook from communicating with one another.


  1. Temporarily turn off firewall and antivirus protection: Find the firewall and antivirus software currently active on your system. Disable them momentarily to see whether the Send Forms Preferences’ Outlook option exists.
  2. Add Exceptions/Rules: If the problem is fixed by turning off the antivirus and firewall, add exceptions or rules to let QuickBooks and Outlook communicate as intended without jeopardizing security. Follow the instructions in your antivirus and firewall software’s manual to add exceptions or rules.
  3. Change to a Different Antivirus or Firewall Software Known to Work Well With QuickBooks. If the problem remains after adding exceptions or rules, consider moving to a different antivirus or firewall program.


Users who depend on this function to transmit crucial papers to clients may find it aggravating because Outlook isn’t available in QuickBooks’ transmit Forms Preferences. Users may adequately diagnose and fix the problem using the step-by-step instructions in this article. Recall to check email settings, reinstall QuickBooks if required, maintain both Outlook and QuickBooks up-to-date and keep an eye out for any inconsistencies with firewall or antivirus software. Users may reinstate the Outlook option and smoothly distribute forms to their customers using QuickBooks by handling these probable issues. If the issue persists after attempting these fixes, consider contacting QuickBooks support or speaking with an IT specialist for more advice.